RAIPUR,CG: Chhattisgarh Chief Minister Vishnu Deo Sai on Friday said the government is now going to fix the responsibilities of the officers for solving public problems.

Nodal and appellate officers will be appointed from the ministry to the district level. They will resolve the applications within fifteen days. It is being considered a big step towards implementing good governance.

Sai said he is generally calm, but gets angry at the officers who are negligent in solving the problems of the public. A mode of communication has already been found in the ‘Chief Minister Jan Chaupal Portal’. Under it, nodal officers and appellate officers are to be appointed. At the ministry level, the Under Secretary will be the nodal officer while the Deputy Secretary will be the appellate officer. Similarly, at the district level, Deputy Collector or Joint Collector will be the nodal officer and the Additional Director is going to get the responsibility of Appellate Officer. At the directorate level, the Assistant Director will be the nodal officer and the Additional Collector will be the appellate officer.

The government has decided to give only fifteen days’ time to the officers to resolve the applications received from the public in a quality and speedy manner. After the concerned department or branch completes the action regarding the applications, the concerned nodal officer will examine it and put his seal on the final disposal process. The arrangement will be such that the list of departments or districts whose applications are not being resolved properly within fifteen days will automatically be displayed on the portal.

The government has decided to provide information to the applicants about the disposal of their application and the facility to give feedback and appeal after disposal. It is to increase the quality of disposal of applicant’s cases.

The government will keep the information about the names, designations, mobile numbers and email IDs of all the appointed nodal and appellate officers in its office.